Legal notice

Terms of Service & Legal Notice

By visiting our site and/or purchasing products from Wag Lab, you engage in our "Service" and agree to be bound by the following terms and conditions, including all additional policies referenced herein.

1. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by, interpreted, and construed in accordance with the laws of the State of Queensland (QLD), Australia, and the Commonwealth of Australia, without regard to conflict of law principles.

2. Accuracy of Site Information & Trademark Notice

We endeavor to present accurate product descriptions, treat capacity ratings, puzzle difficulty scales, and pricing. Independent Pet Brand Notice: Wag Lab is an independent canine enrichment hardware and mental stimulation toy retailer. Wag Lab is not affiliated with, sponsored by, or endorsed by KONG Company, Outward Hound (Nina Ottosson), West Paw, LickiMat, Planet Dog, or Chuckit!. Any comparative references are made strictly for functional specification, difficulty benchmarking, and sizing clarity. Wag Lab reserves the right to correct any inadvertent inaccuracies at any time without prior notice.

3. Supervised Play Advisory & Chew Toy Destruction Disclaimer

MANDATORY SUPERVISED PLAY WARNING: No dog toy or puzzle feeder is completely indestructible. Interactive puzzles, sliders, and licking mats are cognitive mental enrichment aids, NOT unsupervised chew toys. Always supervise your pet during play sessions. Once treats are consumed, remove puzzle feeders to prevent aggressive chewing on sliding tiles or handles. Inspect toys regularly for cracked plastic, loose knobs, or torn silicone. Remove and discard any damaged item immediately to avoid ingestion hazards. Wag Lab is not liable for gastrointestinal blockages resulting from swallowed pieces, tooth fractures from aggressive power chewing, or property damage caused by pet chewing behaviors.