Contact information
Contact Us
If you have any questions regarding our dog puzzle difficulty levels, food-safe silicone cleaning protocols, chewing durability ratings, order status, shipping, or returns, please contact our customer concierge team. We aim to respond to all inquiries within 24 to 48 business hours.
| Store Name: | Wag Lab |
| Website: | waglab.shop |
| Email: | support@waglab.shop |
| Phone: | +61 7 4802 0303 |
| Business Address: | 12 Sweep Court, Birtinya QLD 4575, Australia |
| Support Hours: | Monday to Friday: 9:00 AM – 5:00 PM (AEST) |
Important Note: The physical address listed above is for corporate administrative operations only. Due to strict pet hygiene and biosecurity inspection workflows, please do not dispatch returned dog toys, puzzle feeders, or parcel packages to this address without obtaining an authorized return warehouse address and RMA document from our support team first.